Common Questions

I can't login? I'm getting an error after adding my credetials
1. If it is the first time you are logging on the platform, and you get the following message: "Please activate your account first". You need to r...
Tue, 9 Oct, 2018 at 10:44 AM
I cannot see all my documents and folders? Why?
If you cannot see all your documents and folders you may have one of the following options activated: 1. "Show only categories that contain do...
Tue, 9 Oct, 2018 at 10:45 AM
I sent a document to my vault using the Inbound email, but now I can't find my document in Unfiled. What should I do?
If you don't find a document that you sent to your vault using your Inbound email it could be because: The file was too big and it couldn't ...
Mon, 8 Jun, 2020 at 9:59 PM
I cannot see the document preview, what can I do?
There are multiple reasons why a document preview won’t be available on FutureVault. Please find below some of the reasons: Microsoft Office documents...
Fri, 24 Jan, 2020 at 12:20 PM
Why was I was logged out of my account after 30 minutes?
For security purposes, if your account is idle for 30 minutes the system will automatically log you out .
Thu, 24 May, 2018 at 3:45 PM
I cannot open the page, my firewall software won’t allow me to access. What can I do?
Since we are a new company our domain may not be accessible through certain firewalls, even though our website is ultra secure. If you are trying to conne...
Fri, 22 Apr, 2016 at 9:53 AM
Can I share files with non-FutureVault users?
You can share files with anyone, even non-FutureVault users. · Go to the document you want to share. · Click the "Share" tab and the plus butt...
Thu, 24 May, 2018 at 3:44 PM
My Phone is lost and my Two-Factor Authentication is enable. What I can do?
If your phone was lost or stolen, we strongly recommend: Sign in from a trusted computer: If you’ve previously signed in from a computer and checked that ...
Thu, 5 Apr, 2018 at 4:55 PM
What types of files I can save in FutureVault?
Currently, we support these formats: .doc, .dot, .xml, .docx, .docm, .dotx, .dotm, .wpd, .wps, .rtf, .txt, .csv, .xlsx, .xlsm, .xltx, .xltm, .xls, .xlw,...
Tue, 19 Dec, 2017 at 2:27 PM
My account is locked. What can I do?
The locked account happens when the user enters their passwords incorrect more than 5 times or an incorrect MFA. The user needs to wait to be able to try ag...
Thu, 3 Sep, 2020 at 11:42 AM