1. If it is the first time you are logging on the platform, and you get the following message: "Please activate your account first". You need to r...

If you cannot see all your documents and folders you may have one of the following options activated: 1. "Show only categories that contain do...

If you don't find a document that you sent to your vault using your Inbound email it could be because: The file was too big and it couldn't ...

There are multiple reasons why a document preview won’t be available on FutureVault. Please find below some of the reasons: Microsoft Office documents...

For security purposes, if your account is idle for 30 minutes the system will automatically log you out .

Since we are a new company our domain may not be accessible through certain firewalls, even though our website is ultra secure. If you are trying to conne...

You can share files with anyone, even non-FutureVault users. · Go to the document you want to share. · Click the "Share" tab and the plus butt...

If your phone was lost or stolen, we strongly recommend: Sign in from a trusted computer: If you’ve previously signed in from a computer and checked that ...

Currently, we support these formats: .doc, .dot, .xml, .docx, .docm, .dotx, .dotm, .wpd, .wps, .rtf, .txt, .csv, .xlsx, .xlsm, .xltx, .xltm, .xls, .xlw,...

The locked account happens when the user enters their passwords incorrect more than 5 times or an incorrect MFA. The user needs to wait to be able to try ag...