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Troubleshooting
Find help to resolve some errors
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3
I can't login? I'm getting an error after adding my credentials
I got an email saying that my account is active, but I don't have a passwords
I am getting an error that my vault activation expired. How do I activate?
Common Questions
18
My page is very slow or the loading icon keeps spinning
Is your Two Factor Authentication not working?
I sent a document to my vault using the Inbound email, but now I can't find my document in Unfiled. What should I do?
I cannot see the document preview, what can I do?
Why was I was logged out of my account after 30 minutes?
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Apps - Common Questions
3
Will My iPhone App Work on My iPad?
Why can I not see my main menu and the folder names on my mobile app?
I'm trying to click on a link to open the vault, but nothing happens. What can I do?