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  3. Troubleshooting

Troubleshooting

Find help to resolve some errors

Get Started 3
  • I can't login? I'm getting an error after adding my credentials
  • I got an email saying that my account is active, but I don't have a passwords
  • I am getting an error that my vault activation expired. How do I activate?
Common Questions 18
  • My page is very slow or the loading icon keeps spinning
  • Is your Two Factor Authentication not working?
  • I sent a document to my vault using the Inbound email, but now I can't find my document in Unfiled. What should I do?
  • I cannot see the document preview, what can I do?
  • Why was I was logged out of my account after 30 minutes?
See all 18 articles
Apps - Common Questions 3
  • Will My iPhone App Work on My iPad?
  • Why can I not see my main menu and the folder names on my mobile app?
  • I'm trying to click on a link to open the vault, but nothing happens. What can I do?

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