Common Questions

My activation link expired. What can I do?
If you got an email from FutureVaulr, and after you click on the "Activation" button you got a page that said:"Your activation link expired&q...
Wed, 7 Mar, 2018 at 4:18 PM
Why whenever I click in a document automatically downloads it and I cannot preview it?
This issue is related to a setting on the computer. Sometimes, when the different browsers release new updates some settings are changed by default. To e...
Wed, 18 Apr, 2018 at 10:54 AM
Invitation code is used? What to do next
If you got an invitation email but after clicked on the "Accept Invitation" button the system displayed a page with this message: "Sorry, inv...
Fri, 23 Mar, 2018 at 2:45 PM
Why can't I find the Suggested Documents/ Labels tab?
Often when people zoom in the monitor settings do not auto adjust. This can cause the Suggested Documents/ Labels to disappear or move up the screen as seen...
Thu, 24 May, 2018 at 3:48 PM
I'm trying to reset my password, but I get the message: "Your Password reset link has expired. Please try again"
For security reasons, when you reset your password this link will be active only for 30 mins. So if you don't complete the process during that time you...
Thu, 10 May, 2018 at 5:08 PM