If you get an invitation to be a Trusted Advisor or you are trying to activate or register to get the vault you could encounter with these errors:
- The activation link expired
- Accepting an invitation as a Trusted Advisor
- Direct registration to a vault
The activation link expired
How to troubleshoot this error
Step 1: Click on the link "click here"
- If you click in the activation email and get this message " Your activation link expired". Click in the link provided in the message.
- This means that you already completed the first steps in the activation process, and you just need to complete the finish the activation of your account.
Step 2: Click on the link to go to the login page
Step 3: Add the email and temporary password provided in the activation email.
- If this step doesn't work go to the next step.
Step 4: Click on "Forgot your password"
- Add the email from the activation email and follow the steps to reset your password.
Solutions
- Login using the email and temporary password provided in the activation email.
- Click on "Forgot your password"
Accepting an invitation as a Trusted Advisor
How to troubleshoot this error
Step 1: Check when the email was sent?
- If the invitation was sent along time ago, the person could already remove your access even before you accept the invitation.
Step 2: You already accepted this invitation and set up your account.
- If you clicked on the first invitation link, but you already set up your account you may encounter with this error.
Solutions
- Request a new invitation email. Contact the person that set you as a Trusted Advisor and ask them to resend you the invitation.
- Open the link using an incognito page in your browser.
Escalation
- If any of the solutions were successful please escalate this incident to your support team.
Direct registration to a vault
How to troubleshoot this error
Step 1: Check that the URL is still valid
Step 2: Check that URL is complete
- If you are copying and pasting the URL, make sure you don't remove any character.
Solutions
- Contact the person that sent you the link to verify it's still valid.
- Open the link using an incognito page in your browser.
Escalation
- If any of the solutions were successful please escalate this incident to your support team.