If you get an invitation to be a Trusted Advisor or you are trying to activate or register to get the vault you could encounter with these errors:

• The activation link expired
  • How to troubleshoot this error
    • Step 1: Click on the link "click here"
    • Step 2: Click on the link to go to the login page
    • Step 3: Add the email and temporary password provided in the activation email.
    • Step 4: Click on "Forgot your password"
  • Solutions
• Accepting an invitation as a Trusted Advisor
  • How to troubleshoot this error
    • Step 1: Check when the email was sent?
    • Step 2: You already accepted this invitation and set up your account.
  • Solutions
  • Escalation
• Direct registration to a vault
  • How to troubleshoot this error
    • Step 1: Check that the URL is still valid
    • Step 2: Check that URL is complete
  • Solutions
  • Escalation

The activation link expired

How to troubleshoot this error

Step 1: Click on the link "click here"

• If you click in the activation email and get this message " Your activation link expired". Click in the link provided in the message.
• This means that you already completed the first steps in the activation process, and you just need to complete the finish the activation of your account.

Step 2: Click on the link to go to the login page

Step 3: Add the email and temporary password provided in the activation email.

• If this step doesn't work go to the next step.

Step 4: Click on "Forgot your password"

• Add the email from the activation email and follow the steps to reset your password.

Solutions

• Login using the email and temporary password provided in the activation email.
• Click on "Forgot your password"

Accepting an invitation as a Trusted Advisor

How to troubleshoot this error

Step 1: Check when the email was sent?

• If the invitation was sent along time ago, the person could already remove your access even before you accept the invitation.

Step 2: You already accepted this invitation and set up your account.

• If you clicked on the first invitation link, but you already set up your account you may encounter with this error.

Solutions

• Request a new invitation email. Contact the person that set you as a Trusted Advisor and ask them to resend you the invitation.
• Open the link using an incognito page in your browser.

Escalation

• If any of the solutions were successful please escalate this incident to your support team.

Direct registration to a vault

How to troubleshoot this error

Step 1: Check that the URL is still valid

Step 2: Check that URL is complete

• If you are copying and pasting the URL, make sure you don't remove any character.

Solutions

• Contact the person that sent you the link to verify it's still valid.
• Open the link using an incognito page in your browser.

Escalation

• If any of the solutions were successful please escalate this incident to your support team.