You can update the email address used to log in to FutureVault from your Account Settings. This process includes password confirmation and a PIN verification sent to your new email address. 

Before You Begin

• Your account must be activated
• You must know your current password
• You must have access to the new email inbox

Important:

• Only the account owner (Primary User) can complete this action
• If you are an Administrator or Representative, this option may be restricted—contact your Head Office

Step-by-Step Instructions

Step 1: Open Account Settings

• Click your name in the top-right corner
• Select Account Settings

Step 2: Go to the Security Tab

• Click the Security tab

Step 3: Start Email Change

• Click Change Email

Step 4: Enter Email Details

• Enter:
  • Your current email
  • Your password
  • Your new email
  • Re-type your new email to confirm
• Click Submit

Step 5: Verify with PIN

• A 4-digit PIN will be sent to your new email
• Enter the PIN in the verification window
• Click Update

Notes:

• The PIN expires after 60 minutes
• You can click Resend PIN if needed
• You may be prompted to re-authenticate on some devices after this change

Step 6: Log Back In

• You will be automatically logged out
• Log in again using:
  • Your new email
  • Your existing password

Important Behaviour Notes

• The email change is only completed after successful PIN verification
• This update applies to your login across all vaults you can access
• Saved credentials or autofill in your browser may still show the old email—update if needed
• If using SSO (Sign in with your system), your email may be managed externally and cannot be changed here

Special Cases & Troubleshooting

• Cannot access your current email or forgot your password?
  • If you no longer have access to your current email address and cannot recall your password, you will not be able to complete this process on your own.
  • In this case:
    • Contact your Administrator or Head Office - Ask them to submit an email update request to the FutureVault Support Team on your behalf

• Did not receive the PIN?
  • Check your spam/junk folder
  • Ensure your email security/firewall is not blocking FutureVault emails
• PIN expired?
  • Restart the process or use Resend PIN
• Cannot edit email field?
  • Your role or organization settings may restrict this action