As you can imagine, our team has been working hard behind the scenes, analyzing hundreds of feedback data points from our clients and researching the latest user experience practices to continuously deliver impactful improvements to your Digital Vault via New Software Releases.
To ensure that you have a smooth experience upgrading your Digital Vault to the new version, please follow these three Key Guidelines:
- Guideline 1: Clear Browser Cache and Cookies
- Guideline 2: Download the latest Mobile App
- Guideline 3: Log into the New Version at least once to be able to use certain features like Password Reset
Guideline 1: Clear Browser Cache and Cookies
The first step to accessing the new platform is to clear the Browser Cache and Cookies and then go to the Login Page. Sometimes, the Browser may store certain information that impedes the user's ability to switch to the latest vault version from the legacy version. When this happens, the users may not be able to log into the system even if they are putting in the correct credentials or they may not see some information in their vault.
To clear your Browser Cache, you can either open an Incognito/Private Browser and then re-login OR refer to the steps mentioned in these articles:
Guideline 2: Download the latest Mobile App
If you are using the Mobile to access your account, please remove the Legacy App and download the latest Mobile App from the App Store/Marketplace for the best user experience. Here are the links:
Guideline 3: Log into the New Version at least once to be able to use certain features like Password Reset
One of the system requirements to be upgraded to the new system is to successfully log in AT LEAST ONCE in the new version with the correct credentials. However, if you forgot the password before you could log in to the new version, you will have to reach out to firstname.lastname@example.org and our technical team will email you the instructions to re-activate your account with a new password.