Email a file using the Inbound Email

Modified on: Mon, 4 Oct, 2021 at 9:47 AM


The vault can receive files up to 40 MB.


Make sure a file is attached to the email. Once the document is received in the vault, a notification email is sent to the sender and to the vault owner. By default, vault owners receive this notification unless they change it in the Account setting. 


The body of the email will also be saved once you move the document to a subcategory or folder.

Step-by-step guide:


Step 1: Use the correct inbound email address.

  • If you have access to the Unfiled area, use the clipboard to copy the inbound email address.


Step 2: Paste the email address in the e-mail & add a document.

  • The maximum attached size is 40 MB. 
  • You can also forward an email into the vault using the same inbound email address. 
Emails without documents won't be registered in the vault


Click here to check the document types and their extension supported into the vault



NOTE. All documents emailed into your Vault will appear in your “Unfiled” section. 



If the document is sent by an unrecognized email address to your “Unfiled section”. You will notice that the email address is orange with an alert sign. A pop-up notification will alert you before moving the file to your Vault.


Step-by-step guide:


Step 1: If you recognize the email, click on it. 

Step 2: Then select Yes (Trust). You can manage your trusted email in your Account Setting.



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