1. If it is the first time you are logging on the platform, and you get the following message: "Please activate your account first". You need to return to the email you received from FutureVault, and click on the button "Click here to activate your account". 


2. If the error you are getting said: "You have provided an incorrect email/username and/or password or maybe you are not in our system."

You need to ensure there are no additional spaces after the sign-in email or temporary password.