Roles: All Users | Portal Type: All Portals

Multi-Factor Authentication (MFA) adds an extra layer of security to your account by requiring a second verification step in addition to your password. This helps protect sensitive documents and information stored in your vault.

Before You Start

You must have access to your Account Settings
A valid mobile number (for SMS) or an Authenticator app is required

How MFA Works

Once MFA is enabled, you will be required to enter a one-time verification code each time you log in.

You can choose to receive this code through:

SMS (text message) sent to your registered mobile number
Authenticator app (e.g., Google Authenticator, Microsoft Authenticator)

Each code is unique and expires after a short period for security purposes.

Turn ON Multi-Factor Authentication in Settings

Click your name in the top-right corner. Select Account Settings. Go to the Security tab. In the Multi-Factor Authentication (MFA) section, choose your preferred method

Click your name in the top-right corner
Select Account Settings
Go to the Security tab
In the Multi-Factor Authentication (MFA) section, choose your preferred method:
- SMS Notifications
- Authenticator App
Follow the prompts to verify your method:
- Enter the PIN sent via SMS, or
- Scan the QR code and enter the code from your Authenticator app
Once confirmed, MFA will be successfully enabled

Using Multiple MFA Methods

You can enable more than one MFA method for flexibility.

When multiple methods are enabled, you will see an option to define how your verification method is selected at login:

Choose each time I log in (Recommended)
Set a default method

Recommendation! Select 'Choose each time Sign in', so you can decide which method to use every time you access your account.

Troubleshooting Didn’t receive your code? Check your mobile signal or try resending the code Ensure your Authenticator app is synced correctly Lost access to your MFA method? Contact your administrator for assistance

Reduce Login Prompts with “Remember Me”

To simplify your login experience, you can select “Remember Me” on the login page after entering your email and password.

How It Works

You will complete the MFA once
Your device will be remembered for 30 days
During this time, you won’t be asked to enter a verification code on that device and browser

When You’ll Be Asked for MFA Again

You will be prompted to enter your verification code again if:

You sign out manually
Your session is terminated or forced to sign out
You log in from a different device or browser
You clear cache or cookies on the browser
The 30-day period expires

Important

This setting applies only to the specific device and browser used
Avoid enabling this option on shared or public devices

Troubleshooting

Didn’t receive your code?
- Check your mobile signal or try resending the code
- Ensure your Authenticator app is synced correctly
Lost access to your MFA method?
- Contact your administrator for assistance