FAQ - Common Issues

I cannot see all my documents and folders? Why?
If you cannot see all your documents and folders you may have one of the following options activated: 1. "Show only categories that contain...
Wed, 20 Dec, 2017 at 10:36 AM
I sent a document to my Vault Inbound email, but now I can't find my document in Unfiled. What should I do?
If you don't find a document that you sent to your Vault using your Inbound email it could be because: The file was too big and it couldn...
Thu, 21 Dec, 2017 at 1:19 PM
I cannot see the document preview. What can I do?
If you only see a gray space or a message saying "Document preview currently not available" instead of the document preview, you may have to chang...
Tue, 19 Dec, 2017 at 2:26 PM
Why was I was logged out of my account after 30 minutes?
For security purposes, if your account is idle 30 minutes the system will automatically log you out .
Fri, 22 Apr, 2016 at 9:38 AM
I cannot open the page, my firewall software won’t allow me to access. What can I do?
Since we are a new company our domain may not be accessible through certain firewalls, even though our website is ultra secure. If you are trying to conne...
Fri, 22 Apr, 2016 at 9:53 AM
Can I share files with non-FutureVault users?
You can share files with anyone, even non- FutureVault users. · Go to the document you want to share. · Click the "Share" tab and the p...
Tue, 23 Aug, 2016 at 3:18 PM
I turned on Two-Factor Authentication but now I've lost my phone. What I can do?
If you're being asked to enter a security code but you can’t access your mobile device: Try approving your login attempt by accessing from a Trusted...
Tue, 18 Jul, 2017 at 1:05 PM
What types of files I can save in FutureVault?
Currently, we support these formats: .doc, .dot, .xml, .docx, .docm, .dotx, .dotm, .wpd, .wps, .rtf, .txt, .csv, .xlsx, .xlsm, .xltx, .xltm, .xls, .xlw,...
Tue, 19 Dec, 2017 at 2:27 PM